how can i place an order?

Select the package you want to order and click order now button. This will take you to order information page asking your personal, professional and order information. Provide all specific information, select your payment mode and click checkout button. Now you will be redirected to a secure payment page. Submit your account or credit card information on this page and make a secure transaction. Your order will be done and you will receive a confirmation email shortly.

what payment options are available?

We accept PayPal and over 80 payment options worldwide through a MoneyBookers and 2CheckOut secure payment gateway. You can make secure transactions from your MoneyBookers or PayPal wallet or any acceptable payment option available on MoneyBookers.com & 2CheckOut.com website. Below is a picture of most common payment options acceptable by MoneyBookers and 2CheckOut.

In what currency do you charge ? Can I pay in local currency?

We accept payments in US dollars (USD, US$) only. If your currency is other then US$, you will make transactions on our website in US$ but your credit card will be charged in your local currency according to current currency conversion rates.

Can I pay in parts or after project completion?

We don't accept partial or postpay payments. You have to pay full cost of your package in advance. We will start working on your project when your payment is received.

How do I verify my order and payment receipt?

After you place an order we manually send you a verification email of order confirmation and payment receipt. This email verifies that your payment has been received by us and your order is confirmed.

What information you need to start working on my project?

Obviously payment is the first step to start working with us! Then we mostly ask for text, any specific images, logos, your business nature, competitors or favourite artwork examples and any ideas if you have in mind for your customize product. Don't worry! if you have no idea, no specific images, we will use our own creative skills that wil be according to your needs and best for your business.

How can I provide the contents i.e., images, text for my project?

You can email us everything for your project i.e., contents, images, text, ideas etc., to Support@Symis.com. We will immediately forward your material to the professionals handling your project.

How many modifications can I request?

You can request unlimited number of modifications or changes before approval. We will be more then happy to keep modifying your project until you are 100% satisfied.

Is there any additional cost for making modifications?

There are no additional or hidden costs for making modifications. All the requests of modifications received by you will be implemented FREE of cost.

What kind of modifications are not allowed to request?

You are not allowed to request any modification in the physical size or dimensions of your artwork. You also can't request to modify anything in your product after its approval. Moreover you can't request to create a new mock-up if many rounds of modifications have already done on a initial mock-up accepted by you. In that case you have to pay additional cost depending upon your product or nature of modification.

What material I will receive after order completion and how?

In print media category we will provide you the original source files of your artwork after product approval and completion. Web media category is something different where we own the rights of original source files, so here we will provide you only output files in GIF, JPEG, PDF and SWF formats. It would cost you an additional 25% of actual order cost to keep the original source files with you.

Can I get a refund if I am not satisfied?

We are committed towards 100% customer satisfaction. If you are not satisfied with the initial mock-ups done by our team, we will keep modifying it with different concepts and variations till your 100% satisfaction. Since we offer non tangible services with no resale value, we don’t issue any refunds either full or partial.

Can I get discount on bulk quantity orders?

Yes, we offer big discounts on bulk quantity orders for individuals, resellers and affiliates. Please feel free to submit a custom quote form with quantity of work you need and further details. We will provide you a price quote shortly with our discount offer.

I would like to sell online. Is there any thing you can help? My question is not addressed here.

Well this needs an eCommerce website, professional landing pages, effective banners compaign, SEO and SEM services. We have reliable and well trained staff that can handle everything you need to become an online seller. Please feel free to submit a contact us or custom quote form with complete details of your needs. We will be with you shortly.